Support

We ensure a seamless, convenient checkout by accepting a wide array of global, local, and digital payment methods popular across Asia:

• Credit/Debit Cards: Visa, Mastercard, American Express.

• Cryptocurrency: We accept major digital assets, including Bitcoin (BTC) and Ethereum (ETH).

• Digital Wallets: Apple Pay, Google Pay, GrabPay, PayPal, ShopeePay, and Alipay/WeChat Pay.

• Local Transfers/QR: PayNow (Singapore), Touch 'n Go (TNG) eWallet (Malaysia), PromptPay (Thailand) and many more to suit all countries!

• Buy Now Pay Later (BNPL): Atome, Grab PayLater.

We proudly ship all our products across all of Asia from our fulfillment center in Selangor, Malaysia. We prioritise quick fulfillment:

• Singapore: Up to 3 working days after order placement.

• Malaysia (Peninsula & East): Typically 2-5 working days.

• Regional Asia (e.g., Thailand, Philippines, South Korea): Average transit time is 3-7 working days after order.

Yes. Once your order is dispatched, you will receive a tracking number via email/SMS to monitor its journey.

We aim to process orders for dispatch almost immediately to ensure the fastest delivery across Asia. If you need to change your address or cancel, please contact our 24/7 Customer Support team immediately via WhatsApp or Telegram. Once the order enters the fulfillment process, we cannot guarantee any changes can be made.

This is a rare occurrence. Please follow these steps before contacting us:

1. Wait 1 hour: Couriers sometimes mark a package as delivered before it arrives.

2. Check Neighbors & Safe Places: Confirm the package was not left with a building manager, a neighbor, or in a hidden spot away from sight.

3. Contact Support: If the package still hasn't appeared after 1-2 hours, contact our 24/7 support team immediately with your order number. We will initiate a formal investigation with the shipping carrier.

Yes, free shipping for all orders above USD $50.

Original shipping fees are non-refundable for returns unless the return is due to a verifiable error on NEATEN's part (e.g., incorrect item sent) or a manufacturing defect.

NEATEN is a Singapore-based brand founded by three partners dedicated to fusing luxury with daily efficiency. Our core philosophy is to provide time-optimized solutions that enhance your daily life. We prioritize Hygiene, Confidence, and Outlook, ensuring you achieve flawless results in the shortest time possible.

Our commitment is personal: Every NEATEN item is rigorously tested and utilized in our own daily lives by the founders and team. If a product doesn't bring us proven convenience and tangibly improve our quality of life, we will not sell it. This personal vetting process is your guarantee of real-world performance and reliability.

Your confidence is our priority. Our dedicated support team is available 24/7 via instant messaging for quick and convenient assistance with troubleshooting, warranty claims, and order updates:

Yes, your security is our highest priority. Our website utilizes SSL encryption (HTTPS) to protect all data transmission. We partner with secure, PCI-compliant payment gateways to ensure your credit card and financial information is never stored on our servers, guaranteeing a completely safe transaction environment.

We are transparent about your data. We only collect the necessary information required to process your order and provide support. We do not sell or rent your personal data to third parties. Please refer to our detailed Privacy Policy for full information on how your data is protected and used.

To ensure you receive our guaranteed quality and warranty coverage, always purchase directly from our official website. Beware of extremely low prices on unauthorized marketplaces, as these may indicate counterfeits or refurbished goods that do not meet NEATEN's safety and quality standards.

All NEATEN devices are covered by a generous One (1) Year Limited Warranty from the original date of purchase, covering manufacturing defects in materials and workmanship under normal use.

The warranty covers manufacturing defects, not issues from general use or accidental damage. Exclusions that void the warranty include (but are not limited to): cosmetic damage, degradation of consumable parts (blades, tips), normal battery degradation, and accidental damage (drops, unauthorized repairs).

If you are not completely satisfied, you can initiate a return by contacting our 24/7 Customer Support team. Please provide your order number and the reason for the return. Our team will guide you through the process, ensure the product is eligible under our policy, and provide the necessary shipping instructions.

Generally, items purchased as part of a discounted bundle or set must be returned together to qualify for a full refund. If a single item from the bundle is returned, your refund amount will be adjusted to reflect the full, non-discounted price of the items you chose to keep.

To claim your One (1) Year Limited Warranty:

1. Document the Issue: Gather your proof of purchase (order confirmation) and take clear photos or a short video demonstrating the fault.

2. Contact Support: Immediately contact our 24/7 Customer Support team and state that you need a "Warranty Claim."

3. Review & Replace: Our team will review the claim against the warranty terms (excluding wear and tear) and guide you through the quick process to receive your replacement.

Yes. We ensure long-term usability and hygiene. All consumable parts, such as shaver foils, blades, cutter blocks, and water flosser nozzles/tips, are available for purchase.